Gathering Logs for 2XKO

If 2XKO is crashing or otherwise not working right, including logs in your support ticket can help us get you back in the ring even faster.

Logs for 2XKO on PC

We usually need four types of logs (some have multiple logs, adding up to 7 logs in total) to help you out—two from 2XKO, one from the Riot Client, one from Vanguard, and three from your System Logs. We realize that's a lot of logs, but this will go a long way in making 2XKO better faster. 

They can be found in these directories:

1. 2XKO Logs
   • C:\Users\<you>\AppData\Local\Lion\Saved\Logs\Lion.log
   • C:\Users\<you>\AppData\Local\Lion\Saved\Logs\Lion-backup-<timestamp>.log
     • <timestamp> will be formatted as yyyy.mm.dd-hh24.mm.ss
2. Riot Client Logs
   • C:\Users\<you>\AppData\Local\Riot Games\Riot Client\Logs\Riot Client Logs
3. Vanguard Logs
   • C:\Program Files\Riot Vanguard\Logs
4. System Logs (Details on our Network, System, and Logs page)
   • Process List
   • NetworkInfo
   • DirectX Diagnostic

Try to get the logs with timestamps that are close to when the error you're troubleshooting occurred. If you can't find that particular log, then look for logs made within the last 48 hours. Sorting files by Date modified may help you find the right time.

Logs for Consoles

Logs cannot be acquired for consoles, but including screenshots can help!