If you have an unauthorized charge from Riot Games, or someone you know has made purchases from Riot Games without your knowledge or approval, read on to learn how to report the transactions and get your money back.
If you have a Riot Account
Log in and submit a ticket here.
Don't have access to your Riot Account and unauthorized purchases were made with your linked credit card? Submit a ticket in Account Recovery so we can handle all aspects of your compromised account.
If you DON'T have a Riot Account
If you don’t play Riot games (e.g., League of Legends, Wild Rift, VALORANT, etc.), and neither does anybody who's authorized to use your payment info, submit the following form to get those charges reversed and remove your payment info from our systems:
If we match your details to payment info in our billing system, we'll suspend the account that's using the debit or credit card in question to prevent further charges and refund all purchases made. The money will be returned to you within 3–-5 business days.
Someone I know made these charges
Maybe you let someone in your household buy something with your payment info one time… but they’ve continued using it without your permission.
- To fix this situation, please submit the form above and we’ll try to reverse the unauthorized payments and remove your payment info from any accounts still using it.
Important: This will result in a chargeback ban on that person’s account. This means their account will be suspended until they repay the charges that were reversed.
FAQ
Yes, we'll reverse the purchases made to Riot Games (the money will return to you in 3-5 business days) and we'll ban the offending account.
To dispute any other unauthorized charges that were not made to Riot Games, please report them to your financial institution.