Trying to enter the store but the doors won’t budge? If the store refuses to load or connect, it usually just needs some behind-the-scenes troubleshooting.
Troubleshoot your internet connection
When there's a connection issue, it may cause an isolated hiccup with the shop and not for the rest of the game. A good configuration of your DNS and making sure your Firewall settings are allowing the game to run optimally should be helpful!
For a full guide, check out our Connection Troubleshooting Guide (PC) article.
Perform Clean Boot
Clearing up background processes can ensure other programs aren't fighting for the spotlight against your game.
We have a handy guide ready for you: How to Perform Clean Boot
Clean Reinstall
Want the deep dive? Check out our Uninstall and Reinstall Games article for the full steps!
Still stuck after trying out all the steps? Scroll down and submit a ticket, our Support Team will be ready to jump in and get you back in the fight.