Like characters that never stop leveling up, our games are always getting fresh content, shiny visual upgrades, and a sprinkle of special effects magic. And naturally, they love showing off whatever the latest graphics cards and operating systems can handle.
Because of this, you may experience symptoms described below if you software is not up to date:
- The game crashes to desktop
- The game closes, resulting in a crash report
- The screen is black when the game is launched
- The game freezes completely without crashing to desktop
If none of the troubleshooting steps below helped out, no worries! Head to the bottom of this page and Submit a Ticket to our Player Support team!
Check if your device meets the minimum system requirements
Update your Graphics Card
Make sure your Graphics Card drivers are up to date! For more information on how to update your GPU drivers, head to our handy article here.
Ensure your Windows (and DirectX) is updated
Windows updates often address issues within the Operating System and DirectX, which may lead to application crashes. You can find the relevant instructions from Microsoft here:
- Microsoft article: http://windows.microsoft.com/windows-vista/install-windows-updates
- Microsoft article (DirectX): http://support.microsoft.com/kb/179113
Please keep in mind that the highest version of DirectX that you can get depends on your version of Windows, as described in the above Microsoft article.
Perform Clean Boot
Reset Graphic Cards Software
NVIDIA comes with the NVIDIA Control Panel and AMD comes with the Adrenalin Edition Application. Both of these programs allow users to set up graphics profiles that can override application settings and sometimes interfere with our games as a result. Resetting the software to default values usually gives control of graphics back to the applications. Here's how to do it:
NVIDIA Control Panel
- Right-click on your desktop and select NVIDIA Control Panel
- Select Manage 3D Settings
- Click on Restore Defaults
Adrenaline Edition Application
- Open Adrenaline Edition Application
- In the search bar, search Factory Reset
- Select Factory Reset - System Settings
Adjusting video settings
Minimizing the video options will reduce the amount of effects on screen and could help you avoid crashing. Playing around with these settings will help you find a sweet spot between performance and quality. As a starting point, try setting each option to its lowest value.
You can access this in game by pressing Esc and going to the Video tab.
Uninstall the game
If all else fails, a clean reinstallation can help out with making sure all your files are working as intended, and there's no pesky hidden corrupted files causing a ruckus.
If you're not sure how to proceed, check out our guide here!
Out of Memory Error (OOM)
If you’re running into an OOM (Out of Memory) error while playing any of the games, don’t worry—we’ve got a few steps that can help resolve it.
- Update your GPU
- Perform Clean Boot
- Expand Virtual Memory:
- Right-click This PC or My Computer
- Select Properties
- Go to Advanced system settings > Settings > Advanced tab > Change
- Un-check Automatically manage paging file size for all drives
- Select a drive, choose Custom size, and enter initial and maximum sizes in megabytes
- We recommend it to be 1.5x to 2.0x your RAM size
- Restart computer for change to take effect
Still stuck after trying out all the steps? Scroll down and submit a ticket, our Support Team will be ready to jump in and get you back in the fight.