If your game crashes, freezes, or closes unexpectedly on console, follow the steps below to resolve common stability issues. Console platforms control system-level diagnostics and crash handling, so this guide focuses on the most effective basic troubleshooting steps.
Before You Start
Ensure the following:
- Your console system software is fully updated
- Your game is updated to the latest version
- There are no known platform-wide service outages
Restart Your Console
- Fully power off your console (do not use Rest Mode)
- Wait at least 30 seconds before turning it back on
- Relaunch the game and check if the crash persists
Update the Game and Console
Crashes can occur if system or game versions are out of sync.
- Check for game updates in your console library
- Check for console system updates in Settings
- Restart your console after updates complete
Reinstall the Game
Reinstalling the game can help fix crashes caused by corrupted or incomplete files. Since consoles don’t support repairing individual game files, a full reinstall ensures all game data is freshly downloaded and correctly applied.
Still Facing Issues?
Still stuck after trying out all the steps? Reach out to your Console support for further guidance: