1. 2XKO
  2. Installation & Technical Help
  3. Known Issues & Fixes

Known Errors/Solutions

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This page addresses issues you may encounter in 2XKO. If you're having trouble accessing the game, try our 2XKO - Known Access Issues guide.

Console Specific

Downloading/Updating 2XKO

  • Download option disappears after redeeming your code and then navigating to a different screen

The above issue can be fixed by downloading the game remotely through either of these methods:

Option 1: On Console via browser

  1. Opening a browser on your Xbox console (e.g. Edge)
  2. Enter this URL in your address bar: ms-windows-store://pdp/?productid=9PNWBQ5561CK
  3. Hit ENTER [or press the hamburger menu button on your controller)
  4. A pop-up asking to open an application will appear - Select Open
  5. Download 2XKO at the subsequent screen

Option 2: On computer/mobile device via browser

  1. Enable your Xbox to install games remotely (Instructions)
  2. Open browser
  3. Paste this URL into the address bar: https://www.microsoft.com/store/productid/9pnwbq5561ck
  4. Hit Enter
  5. Sign in to the Xbox Account associated with your Riot Account
  6. Click the INSTALL TO button
    • If it doesn't show your console, confirm you've enabled your Xbox to install games remotely as shown in Step 1
  7. Select the console you want to download 2XKO to and click INSTALL NOW
  8. The game will be queued for installation on your XBox

Logging In

  • Console players without Alpha Lab entitlement will get stuck at a "logging you in" message when trying to launch.

Connection

  • Disconnecting from the network through settings prevents you from connecting to the lobby (restart required)

Interface

  • Pressing CTRL+M on the PC version will mute all in-game music
  • Some screens may have unlocalized text.
  • Can't interact with invite banners using controller or keyboard. Use your mouse or navigate to the Social Panel and accept the invitation request there.

Social Panel

  • Opening the Social Menu and immediately closing it causes it to get "stuck" (restart to fix)
  • Declined duo invites may persist, then joining after can cause an error

Gamepad/Controllers

See our Supported Devices and Peripheral Troubleshooting article.

Controls

  • Analog directional inputs may get "stuck" and can be undone by pressing in the opposing direction for a short time (Playing with PS Dual Shock controllers resolves this issue)
  • Binding an action to "X" or "A" controller button may make selection get stuck (hold circle or cancel to back up)

Avatars

  • Equipping an avatar item requires a double-click in some cases.
  • Avatar outfits may not display properly in heavily populated lobbies.
  • Avatar may move on their own or get stuck in a looping animation when sitting on a cabinet.
  • Avatar may briefly assume an A-pose under various circumstances.
  • Avatar tag may read as "#TAG" instead of actual Riot ID tag.

Tutorial

  • Some peripherals may not work well with the tutorial for PCs. Try using a keyboard for the tutorial before switching back afterwards.

Training Mode

  • PS5: The training mode frame advantage feature does not function correctly.
  • Connecting to the co-op training mode cabinet with a cross-platform partner may cause training mode to crash.
  • Plugging in a 2nd controller on PS5 during team/champ/stage select can cause the game to soft lock. (restart to fix)
  • Unplugging a second controller during stage select can cause mouse and keyboard to lose function. (must plug controller back in)
  • Selecting Manual Playback in recording settings makes reversal settings unselectable for training dummy.
  • Training Mode sometimes takes a long time to load
  • Guard actions don't always work when configured for frame 0
  • CPU (i.e. the AI bot your practice against)
    • CPU reversal options sometimes do not function while the CPU is airborne.
    • CPU will perform a back air recovery even when neutral is selected.

Spectating

  • Spectating a match can cause your custom key binds to return to default
  • Spectating the VS screen transition can cause temporary performance dips.

Lobby

  • You may randomly drop from the lobby due to a WebSocket error, but you should be able to rejoin.
  • Rejoining a lobby after a LAN or Settings disconnect may cause you to lose some in-game functionality. Restarting the App will resolve these issues.
  • Suspending the game while in a lobby can lead to a crash on Xbox platforms.
  • There is a low chance entering a lobby will tilt the axis of the floor. This can be resolved by re-entering the lobby.
  • There is a chance the player will fall through a transparent ground on entry. This can be resolved by re-entering the lobby.
  • Trying to join a Private Lobby and Training Mode at the same time may make you unable to interact with cabinets.
  • Entering a blank/wrong lobby code hard locks into a "Private" mode select (use mouse to regain focus)
  • In Private Lobbies, you can still interact with actively used cabinets after being kicked/DC'd
  • Switching controls while loading can cause avatar clipping.
  • Queuing for a casual lobby and then joining a private lobby before entering the casual lobby may make your controller stop functioning (get kicked and rejoin to fix)
  • Private Lobbies default to “Invite Only” on creation. This can make it appear as if Lobby Codes aren’t working as there is no error dialogue. Check the Lobby Settings are set to Lobby Code.
  • If you attempt to join a non-spectate match, you may not be able to start a match on another cabinet. To fix, re-queue for the same cabinet or restart 2XKO.

Post/Pre Match

  • Skins you just received from a Battle Pass level up cannot be equipped if you select "Change Champs" in the post-game menu. Exit the match to fix.
  • Some localized VO cuts off or is missing at champion select screen
  • Sidekick and Juggernaut fuse cannot receive "PERFECT" message after taking no damage since partner is "grayed out"
  • Queuing to play on a cabinet may cause a crash for players choosing "end set" in the post-match screen

In-Game

  • Destroying a placed tentacle and interrupting Illaoi's dd.S2 tentacle(s) with the same attack results in loss of tentacle functionality for Illaoi.
  • Some effects and coloring are inaccurate/unfinished.
  • Some VO may not play or match up properly with character animations.
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