1. 2XKO
  2. Installation & Technical Help
  3. Known Issues & Fixes

Known Errors/Solutions

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This page addresses issues you may encounter in 2XKO. If you're having trouble accessing the game, try our 2XKO - Known Access Issues guide.

Console Specific

Downloading/Updating 2XKO

  • Download option disappears after redeeming your code and then navigating to a different screen

The above issue can be fixed by downloading the game remotely through either of these methods:

Option 1: On Console via browser

  1. Opening a browser on your Xbox console (e.g. Edge)
  2. Enter this URL in your address bar: ms-windows-store://pdp/?productid=9PNWBQ5561CK
  3. Hit ENTER [or press the hamburger menu button on your controller)
  4. A pop-up asking to open an application will appear - Select Open
  5. Download 2XKO at the subsequent screen

Option 2: On computer/mobile device via browser

  1. Enable your Xbox to install games remotely (Instructions)
  2. Open browser
  3. Paste this URL into the address bar: https://www.microsoft.com/store/productid/9pnwbq5561ck
  4. Hit Enter
  5. Sign in to the Xbox Account associated with your Riot Account
  6. Click the INSTALL TO button
    • If it doesn't show your console, confirm you've enabled your Xbox to install games remotely as shown in Step 1
  7. Select the console you want to download 2XKO to and click INSTALL NOW
  8. The game will be queued for installation on your XBox

Interface

  • Text chat is only available on PC. Trying to use a keyboard will crash the game.
  • Pressing CTRL+M on the PC version will mute all in-game music.

Gamepad/Controllers

See our Supported Devices and Peripheral Troubleshooting article.

Avatars

  • Equipping an avatar item requires a double-click in some cases.
  • Avatar outfits may not display properly in heavily populated lobbies.
  • Avatar may move on their own or get stuck in a looping animation when sitting on a cabinet.
  • Avatar may briefly assume an A-pose under various circumstances.

Training Mode

  • PS5: The training mode frame advantage feature does not function correctly.
  • Connecting to the co-op training mode cabinet with a cross-platform partner may cause training mode to crash.
  • CPU (i.e. the AI bot your practice against)
    • CPU reversal options sometimes do not function while the CPU is airborne.
    • CPU will perform a back air recovery even when neutral is selected.

Lobby

  • You may randomly drop from the lobby due to a WebSocket error, but you should be able to rejoin.
  • While warming up in the casual lobby, the Back button may lose functionality. If this happens, you must restart the game to exit warm up.
  • Rejoining a lobby after a LAN or Settings disconnect may cause you to lose some in-game functionality.
  • Trying to join a Private Lobby and Training Mode at the same time may make you unable to interact with cabinets.

Post/Pre Match

  • Skins you just received from a Battle Pass level up cannot be equipped if you select "Change Champs" in the post-game menu. Exit the match to fix.

In-Game

  • Destroying a placed tentacle and interrupting Illaoi's dd.S2 tentacle(s) with the same attack results in loss of tentacle functionality for Illaoi.
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